Custom Solutions
In addition to Voice AI, we also offer custom solutions and integrations to upgrade your digital agents.
Agent Features
The Base Agent can take calls, collect information from the caller, and leave a detailed message for a designated person in the company. This message is then forwarded via email, ensuring that no important calls go unrecorded.
Purpose: To provide an automated solution for capturing caller messages, ensuring follow-ups without requiring direct human interaction.
Benefit: This feature ensures that essential caller information is preserved, improves message reliability, and helps businesses respond effectively to incoming inquiries.
With Calendar Integration, the agent can access real-time availability via platforms like Calendly and book meetings directly through tools like Google Meet or similar platforms. This streamlines the scheduling process for both the caller and the business.
Purpose: To automate the scheduling of appointments by checking availability and booking meetings, reducing back-and-forth communication.
Benefit: By managing appointment scheduling, this feature enhances efficiency, saves time, and ensures that callers can easily set up meetings based on current availability.
LUBTFY's advanced memory feature enables AI agents to recall details from previous interactions, regardless of whether the conversation occurred via phone, text, or email. This functionality ensures that customers do not have to repeat themselves during future interactions, making the entire process seamless and highly personalized.
Purpose: To provide continuity in customer interactions and build more meaningful conversations based on past engagements.
Benefit: This feature improves the overall customer experience, increases efficiency, and makes customers feel valued, ultimately leading to higher satisfaction and stronger loyalty to your brand.
LUBTFY agents are equipped with intelligent call forwarding capabilities. This feature ensures that calls are directed to the appropriate department or individual based on predefined conditions such as keywords or the type of query. It eliminates unnecessary transfers and reduces wait times for customers.
Purpose: To automatically forward calls to the correct person or team without human intervention, ensuring that customers reach the right destination quickly.
Benefit: Improved efficiency in call handling and quicker resolution of customer queries, leading to reduced customer frustration and a more streamlined communication process.
The callback feature allows LUBTFY agents to handle customer requests for follow-up calls autonomously. When a customer asks for a callback, the agent can schedule it based on available time slots, ensuring that no follow-up requests are missed.
Purpose: To ensure that customers who require additional support or need follow-up calls are promptly scheduled for a callback, improving engagement and customer care.
Benefit: This feature increases the likelihood of resolving issues, maintaining customer satisfaction, and ensuring timely follow-ups without any manual effort.
For businesses handling sensitive customer data, LUBTFY's caller verification ensures secure identity checks. Agents can authenticate users through real-time verification methods like sending verification codes via text or email, reducing the risk of fraudulent interactions.
Purpose: To add an extra layer of security during customer interactions, ensuring that only verified individuals can access sensitive information.
Benefit: By ensuring secure communications, this feature protects customer data, reduces the risk of fraud, and builds trust with customers.
LUBTFY agents are equipped to handle interactions in over 32 languages, making it possible for businesses to communicate with a global audience without language barriers. Agents can seamlessly switch between languages, providing localized support based on the customer's language preference.
Purpose: To allow businesses to communicate effectively with diverse customer bases, expanding their reach and improving the customer experience in different regions.
Benefit: By supporting multiple languages, this feature enables businesses to serve international customers more effectively, leading to higher engagement and customer satisfaction across regions.
LUBTFY agents ensure continuity of service across various channels—phone, text, and email—by maintaining context between conversations. Customers can start a conversation on one platform and continue it seamlessly on another, without losing any context.
Purpose: To provide a unified and seamless experience across all communication channels, ensuring that customer interactions are consistent and frictionless.
Benefit: This feature eliminates the need for customers to repeat information across different channels, enhancing customer experience and making interactions more efficient.
LUBTFY agents support VoIP (Voice over Internet Protocol) connectivity, allowing businesses to handle calls over the internet instead of traditional phone lines. This is especially useful for businesses with international customers, as it reduces the cost of communication significantly.
Purpose: To enable businesses to make cost-effective calls using their internet infrastructure, reducing dependency on traditional phone systems.
Benefit: With VoIP, businesses can save on communication costs, particularly for long-distance and international calls, while still providing high-quality service to their customers.
The AI Revolution Agent combines all LUBTFY’s fixed-price agent and dashboard features into a single comprehensive package. It offers seamless communication, intelligent call handling, advanced analytics, and more, tailored for modern business needs.
Purpose: To provide businesses with a robust, feature-rich AI agent that simplifies workflows, enhances customer satisfaction, and integrates essential tools into one cohesive platform.
Benefit: This agent reduces operational overhead, optimizes customer interactions, and delivers actionable insights for decision-making. It empowers businesses to streamline processes, improve efficiency, and provide top-tier customer service without custom development requirements.
Dashboard Features
LUBTFY’s advanced dashboard provides users with full control over how data is presented and analyzed, offering over 1,000 customizable variables. This flexibility allows businesses to track key performance indicators (KPI's), agent metrics, and customer interactions in real time.
Purpose: To enable businesses to monitor and measure performance based on their specific goals and metrics, offering a tailored experience for data analysis.
Benefit: Businesses can easily create reports and dashboards that align with their unique needs, helping them make data-driven decisions and optimizing the performance of their AI agents.
LUBTFY’s platform allows businesses to edit and manage their AI agents from a centralized location. Users can adjust settings such as agent behavior, prompts, language preferences, and call routing, ensuring that agents remain aligned with business goals.
Purpose: To give businesses full control over their AI agents' settings, allowing them to make quick adjustments as needed without requiring technical expertise.
Benefit: Businesses can optimize agent performance by making real-time adjustments, ensuring that agents stay updated with changing business or customer needs, ultimately improving customer satisfaction and operational efficiency.
The calls browser feature allows users to search through past customer interactions, review call summaries, and listen to recordings for analysis. This tool is ideal for quality control, training, or resolving disputes by providing easy access to previous interactions.
Purpose: To give businesses a comprehensive tool for reviewing, analyzing, and managing past customer calls, ensuring high service standards and compliance.
Benefit: By providing access to call histories and recordings, businesses can track performance, improve training programs, and identify areas for improvement in customer service.
LUBTFY’s CRM integration option enables businesses to embed AI tools directly into their existing CRM, consolidating customer interactions and agent performance data in one place for streamlined workflow and improved efficiency.
Purpose: To centralize AI management and customer data within a single CRM system, enabling easier tracking and more efficient interaction management.
Benefit: Direct integration with CRM systems allows businesses to maintain consistent workflows, reduce errors, and increase data accuracy for effective customer relationship management.
With Marketing Integration, LUBTFY agents can be connected to active marketing campaigns, allowing businesses to track the number of leads contacted, conversion rates, appointments booked, and other marketing metrics. This integration provides comprehensive insights for marketing and conversion optimization, enabling data-driven decisions.
Purpose: To enhance marketing effectiveness by tracking campaign performance and agent interactions, focusing on lead conversion and optimizing marketing strategies.
Benefit: Marketing integration helps businesses understand campaign impact in real-time, adjust strategies, and increase ROI by providing valuable insights into customer engagement and conversion success.
The Full SaaS Build service provides a comprehensive platform where users can log in, quickly build and deploy an AI agent with advanced features. This includes capabilities like leaving notes via email, checking and booking meetings through Calendly, and setting appointments via Google Meet. Additionally, we implement Stripe automation for auto-billing and top-up functionalities, allowing users to charge based on call duration or by phone number.
Purpose: To deliver a robust SaaS solution for businesses seeking a fully automated, self-service AI agent platform with seamless billing and meeting integration.
Benefit: Businesses can offer a scalable, feature-rich AI solution to their users, complete with integrated billing and appointment-setting, enhancing user experience and operational efficiency.
The AI Revolution Agent combines all LUBTFY’s fixed-price agent and dashboard features into a single comprehensive package. It offers seamless communication, intelligent call handling, advanced analytics, and more, tailored for modern business needs.
Purpose: To provide businesses with a robust, feature-rich AI agent that simplifies workflows, enhances customer satisfaction, and integrates essential tools into one cohesive platform.
Benefit: This agent reduces operational overhead, optimizes customer interactions, and delivers actionable insights for decision-making. It empowers businesses to streamline processes, improve efficiency, and provide top-tier customer service without custom development requirements.